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Terms & Conditions

1. Introduction


Welcome to Sayulita Cruz! These Terms and Conditions (“Terms”) govern your use of our travel services and the booking of accommodations and experiences offered by Sayulita Cruz. By using our services and making reservations, you agree to abide by these Terms. Please read them carefully.


2. Booking and Reservations


2.1 Booking Process: To make a reservation with Sayulita Cruz, you must follow our booking process, which may include providing personal information, payment details, and agreeing to our cancellation policy.


2.2 Reservation Confirmation: Your reservation is considered confirmed when you receive a booking confirmation from Sayulita Cruz. This confirmation will include essential details about your booking.


2.3 Payment: We accept payment through the methods specified on our platform. You agree to pay a deposit due for your reservation, including any applicable taxes and fees.


3. Cancellation and Refund Policy


3.1 Cancellation Policy: Our cancellation policy may vary depending on the specific accommodation or experience you book. Please review the cancellation policy provided during the booking process.


3.2 Refunds: Refund eligibility will be determined based on the cancellation policy associated with your booking. Any applicable refunds will be processed according to our stated timelines.


4. Pricing and Payment


4.1 Pricing: Prices for accommodations and experiences are displayed on our platform. Additional charges, such as taxes and fees, may apply.


4.2 Payment Deadline: Payment must be made in accordance with the payment schedule provided during the booking process. Failure to meet payment deadlines may result in cancellation.


5. Guest Responsibilities


5.1 Behavior: Guests are expected to behave responsibly, follow local laws, and respect the property and its rules.

5.2 Damages: Guests are liable for any damages or losses incurred during their stay.


6. Check-In and Check-Out


6.1 Check-In: Check-in times and procedures will be communicated to you before your arrival. Late check-in may be subject to additional charges.


6.2 Check-Out: Check-out times and procedures will be communicated to you. Late check-out may incur additional charges.


7. Changes and Cancellations by Sayulita Cruz


7.1 Modification or Cancellation: Sayulita Cruz reserves the right to modify or cancel reservations due to unforeseen circumstances. We will make reasonable efforts to notify affected guests promptly.


8. Travel Insurance


8.1 Recommendation: We strongly recommend that guests purchase travel insurance to protect against unexpected events, including trip cancellations, delays, or interruptions.


9. Force Majeure


9.1 Events Beyond Control: Sayulita Cruz is not responsible for disruptions caused by events beyond our control, including natural disasters, political unrest, or other force majeure events.


10. Privacy Policy


10.1 Data Collection: We collect and process personal data as described in our Privacy Policy. By using our services, you consent to the use of your data as outlined in the Privacy Policy.


11. Dispute Resolution


11.1 Dispute Resolution: In the event of disputes or complaints, we encourage guests to contact us directly for resolution. If a dispute cannot be resolved amicably, it may be subject to arbitration or legal action as determined by applicable law.


12. Contact Information


12.1 Contact Us: For inquiries, support, or emergencies, you can reach Sayulita Cruz at


13. Amendments to Terms and Conditions

13.1 Updates: These Terms may be updated from time to time. Any changes will be communicated to users, and the revised Terms will apply to new bookings made after the update.


14. Acceptance of Terms


14.1 Agreement: By making a reservation with Sayulita Cruz, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.


15. Legal Disclaimer


15.1 Liability: Sayulita Cruz is not responsible for injuries, accidents, or unforeseen events that may occur during your stay. Guests participate in activities and stay at accommodations at their own risk.


16. Signature and Date


By confirming your reservation with Sayulita Cruz, you acknowledge and agree to these Terms and Conditions.